Absolutely not! Falling Pixel takes your privacy very seriously and will never pass on your information to any third parties.
For more information see our privacy policy.
Yes. If you cannot find what you are looking for then you can request custom content. We work to ensure the content is created within your budget and within your deadline. For more information see our 3DRequest service page.
Yes. If a product description does not match the product in question or the product listing is misleading and we cannot correct these issues then you will be entitled to a refund. For more information on our refund policy click here.
Products purchased are royalty-free, non-exclusive and non-transferable unless otherwise stated in the product description. The license allows you to include products in any commercial or non-commercial final product where the original files and content are not accessible. Examples of this include but are not limited to: Rendered animations, rendered stills, video productions, printed materials, game design, interactive content, computer simulations and 3D printing.
The license expressly prohibits you from redistributing or reselling content.
If you have any questions or concerns about the usuage rights of the content please contact us.
No. All products on the Falling Pixel marketplace are provided royalty free unless otherwise stated in the product description. Please read our EULA for more information.
Yes. We endeavour to provide products in the format you require and are able to convert to many popular formats. Please contact us before purchase and we will assess your requirements and determine if the conversion is possible. This service is provided free of charge.
If you have a balance of more than 5 Euros then you can request for your royalties to be sent. To request royalties click the cash out button in your member area and your royalty request will be processed by our team. Please allow up to 48 hours for PayPal payments to be sent and 14 working days for cheque postage and bank transfers.
Royalties can be sent as a cheque, to PayPal or as a bank transfer. Please note that cheque amount will be converted from Euros to Great British Pounds and bank transfers may be subject to a 17.50 Great British Pounds charge.
We currently accept Visa, MasterCard, Maestro, American Express and Discover card. We also accept payments through PayPal.
Yes, we accept PayPal payments. Please click the Pay With PayPal link in the checkout area.
Tthe item will be available in your member area, clicking the download link will give you access to all the associated product files. If for any reason that the assets is not available to you after confirming that the payment has been received you can contact the support team and we will add the product to your account.
No. Falling Pixel is located within the European Union and is not part of the Internal Revenue Service of America.
To remove products log in to your account and go to the "Edit Assets" area in the member area, from here click the delete button next to the product you wish to remove. Please note that removed products can be retrieved up to 24 hours after deletion, after this time the products will not be removed permanantely from our servers.
Simply log in and go to your member area. Click on the 'Edit Assets' tab. From here simply uncheck the box under the Asset On/Off column, this will mean that it is no longer active and people will not be able to purchase your products.
The team at Falling Pixel chooses Featured Artists based on the quality and interest surrounding those assets.
Falling Pixel takes an extremely competitive percentage to cover the costs involved in hosting, marketing, selling, future upgrades of the site/service and other associated running costs. This ensures that all of our members receive the best possible service.
Falling Pixel awards our sellers with 58% of the total purchase cost. Please see our EULA for more detailed information.
Please see our Selling Guide found here. If you have additional questions for selling your assets, you can contact our support team using our online form.
Falling Pixel will NEVER ask for your password. If you suspect any mail fraud please forward the email to support@fallingpixel.com, with the subject: 'EMF'
Yes. Buyers are granted the right to use the asset for all purposes other than to resell or repackage and do not gain the full copyright; at no point do you relinquish these rights to Falling Pixel or the end user. Please find more detailed information on this in our EULA.
Contact Falling Pixel as soon as possible via our contact form in the Support section. We take intellectual property theft and copyright law very seriously at Falling Pixel. If the asset is found to be breaking intelectual property laws, we will disable the product immediately and disable the member account involved. For information about your rights and our policies, please read our EULA.
We like to pride ourselves on the diversity and selection of high quality products available on Falling Pixel. We will routinely screen products and assure they are of acceptable quality, if they are found to be unacceptable we will e-mail you before removal to offer suggestions for improvement.
Falling Pixel accepts a large range of formats, some formats may be prohibited on Falling Pixel including any executable files. If you wish to post a format that is not supported pyou can contact us and we will review the file.
Products can be retrieved up to 24 hours after deletion, after this time the product will be permanantly removed. Please contact our support team if you require a product to be retrieved: support@fallingpixel.com.
Your can contact our support staff using our contact form in the support section, you can contact us by phone:+44 (0) 2081 444 812 or alternatively you can e-mail our team directly: support@fallingpixel.com. If you would like more information about Falling Pixel, including our office addresses and registered company number please visit out company page.
Click the forgotten password link on the login/register page, you will then be asked to enter in your registered e-mail address. Once submitted you will recieve an e-mail to your registered account detailing your username and password. We cannot access your original password as this is encrypted in our database.
If you do not recieve a verification e-mail from us you can contact our support team from your registered e-mail and we will verify your account.
Please contact Falling Pixel support from your registered e-mail address and our support staff will notify you of your username.